How Long Does Sephora Makeup Last

Editor's note: This article has been updated to reflect a response from Sephora.

Sephora's generous return policy is one of the reasons I keep to shop there. An expensive serum breaks me out? Return. Lipstick that fades later an hour? I return that, too.

According to its website, Sephora allows yous to return any production that was purchased within sixty days, even if it'due south gently used, for full credit. There are different rules depending on whether you bought your items in-store or online. Either way, spending $60 on a moisturizer you end upward hating doesn't feel similar a hard hit to your wallet when you can always return it.

Nosotros know that heading into the shop to go a sample earlier purchasing a product is ideal. But, let's face it—time, location, and laziness are reasons why we usually terminate up ordering online. Considering of this mindset, most people cease up returning products that are the wrong shade or weren't as pigmented as they idea they'd be.

Nonetheless, the products you lot return have to go somewhere. When asked what happens to those returned products, Sephora told us:

We besides spoke with Sephora employee and consulted an in-depth Reddit thread to find out what happens with returns.

This lengthy Reddit thread from 2014 asks, What does Sephora do with returned products that take been used? It features comments from former and current Sephora employees, and luckily, they shared their experiences with the return procedure.

An associate from a Sephora within a JCPenney said products that are returned unused go back on the shelf. If a product is lightly used, it tin can't exist resold. "The amount of Naked palettes I've had to throw in the dumpster considering I unmarried shadow had been swatched just once is and so incredibly depressing," the Redditor commented.

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Charley Gallay/Getty Images for Sephora

| Credit: Charley Gallay/Getty Images for Sephora

Information technology'due south important to note that policies seem to vary by store—or by when the individual was employed past Sephora. Another user explained that in their experience, unused products get thrown out. "Even if someone says they didn't employ it, we can't put it back on the shelf. That'due south how my store was, anyway," wrote bluesky747.

Sources have claimed that some products are used every bit testers, which would make sense, but this is a policy that may also vary past store. According to bluesky747, their Sephora location didn't implement that. "Nosotros tin can't use returned products every bit testers because their SKU has already been registered equally bought/then returned," they wrote.

HelloGiggles spoke with an bearding source who works for a Sephora inside JCP nearly the returns process. While careful to note that the policy may be different in freestanding stores, they said, "In our store, our return policy has changed. Now we have to have the actual receipt. No receipt, no return. No exceptions." (Unless the customer has the production on their Sephora Beauty Insider account.)

"Nosotros have a very potent step-by-step procedure and we e'er accept somebody by our side watching our moves," shared our source, going on to explain the process of taping the render slip to the product and placing information technology into a liquidation bin earlier inputting the product into the computer for replenishment. The side by side stride, bringing the products to the stock room, is highly supervised to an "annoying" extent, but the hovering is for good reason—"other stores were caught stealing their returns."

"For u.s.a. to take information technology to the back and walk the floor with it, we accept to exist escorted by a director or security," our source explained, where they then separate the products into flammable or nonflammable take a chance bins. The employee also has to fill out paperwork with their proper identification and details of the render.

Throwing away returned products—while wasteful—is often the well-nigh sanitary move. Tossing returned merchandise is protocol, even outside of the beauty industry. However, some companies, like Burberry, H&Thou, and Nike, do this to encourage product scarcity, rather than to promote cleanliness. (Recent pushback against this practise prompted Burberry to cease destroying its ain products.)

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Kelly Sullivan/Getty Images for Westfield

| Credit: Kelly Sullivan/Getty Images for Westfield

Until the cosmetics manufacture figures out a way to reduce waste, there'due south some other, sometimes illegal, manner that thrown-out products are being recycled. In one case your old lipstick or unused palette hits the dumpster, information technology might get picked up past someone else. Dumpster divers, as they're chosen, target the trash receptacles backside stores and pick out new and lightly used goods. Many are still in their original packaging.

While dumpster-diving stores like Ulta frequently results in incredible hauls, finding treasures in the trash at Sephora isn't equally piece of cake. When Sephora throws out products, they are oftentimes purposely damaged prior to going into the trash. Sometimes they're sent back to the manufacturer, or thrown into trash compactors. "The only things you'll ever observe in Sephora'due south trash are cardboard boxes, plastic, bubble wrap, bodily trash…and even that has to be thrown out in clear bags so managers can bank check and brand certain there isn't whatever product in there to be found," wrote theworldexplodes in a annotate on Reddit.

Until the industry figures out a way to best recycle returned products, some of the best means to eliminate waste are to sample products when yous can, and give lightly used products to friends (when there'southward no take chances of spreading an infection). I know I would pay a small fee to buy samples online from the retailer. Sephora, are you lot listening?

Oh, and if y'all're a serial product returner, Sephora is definitely tracking you lot. "Sephora monitors return activity for corruption and reserves the correct to limit returns or exchanges at Sephora and Sephora inside JCPenney in all instances," reads the Sephora website.

Now that you accept all of this info, it seems that purchasing items in-shop is the way to get. You tin can swatch, test, sample, and figure out what products volition work best for y'all without the hassle of a return.

Source: https://hellogiggles.com/beauty/what-happens-to-returned-sephora-products/

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